FAQ's

Shopping FAQ's

Why have you contacted me for another form of payment?
Credit card purchases are generally not a problem, however, the process of credit card purchase authorizations will sometimes dictate that we ask for another method of payment, most often in the form of a certified bank check. This can be due to any number of factors. We are generally not given specific information as to why we are unable to accept your credit card.Back to Top

Can I cancel my order?
As long as your order has not been received by the vendor or shipped, it may be possible to cancel. If your order has already been sent to the vendor, we cannot guarantee the cancelation. If you do receive an order that was canceled, accept delivery of the item and call us for return instructions. Back to Top

I canceled my order but I haven't received a credit yet. How long do credits take?
We submit all requests for credits within 24 hours of receipt; however, it may take 7-10 business days for your credit to process. You should see this on your next credit card statement or the following one, depending on where you are in your billing cycle. Back to Top

Can I return an item that is damaged or defective?
If, within 30 days, you are not satisfied with your purchase, we will replace the item or provide a credit for the full merchandise amount less any shipping charges. In the case of used equipment, we ask that any returns are made within 10 days. We do not accept returns on perishable items such as film, paper, and batteries, except in the case of defective merchandise. To avoid a restocking charge, please return your merchandise in the original box and packing materials, including all accessories and the owner's manual. Do not destroy or discard original packing for 30 days. The value of missing accessories will be deducted from the credit amount of a return. Back to Top

What happens if the item I ordered is not available?
Our vendors ship products before the estimated delivery in the vast majority of cases. On occasion, however, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, postal mail or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:

Offer an ALTERNATE selection of equal or greater value.

Offer a BACKORDER and new estimated delivery. You can wait for the new delivery date, or cancel for a full refund at any time prior to shipment.

CANCEL your order. We constantly update our computer system with new information from our vendors. On rare occasions new circumstances come to our attention after the placement of your order. Therefore, we reserve the right to cancel your order for a full refund at any time. Back to Top

Why was I charged sales tax on my purchase?
State sales tax is applied to any items shipped to a Connecticut address. Back to Top

Shipping FAQs

Can I have an order shipped to my P.O. Box?
No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses. Back to Top

Can I ship my order to a different address?
Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address. The only method of payment that we currently accept for orders shipped to an address other than the billing address is a certified bank check. Please call us at 1-800-992-0607 to arrange for payment on this type of order. Back to Top

Can I ship my order outside of the United States?
We're sorry, but at this time we are unable to process international orders. Back to Top